City Launches New Utilities Portal for Citizens

The City of Franklin is Excited to Announce Our New Utilities Portal is Live!

Have you heard the exciting news? The City of Franklin now offers the ability to access utility account information and pay utility bills, plus more -- online! In order to provide superior customer service and added convenience, The City of Franklin has launched FrontDesk, an online tool that allows customers to interact with us in one convenient place.

PLEASE NOTE: For customers currently on autopay, you will need to create a new account with us via FrontDesk online and set up autopay again to resume your automatic payments. If you don't set this up, your current automatic payment draft will stop and you will have to pay your bill manually moving forward. You can always set up autopay again at any time!

Ready to set it up? CLICK HERE

With FrontDesk, you can:

  • Conveniently access your utility account and usage information, pay your monthly utility bills, and fill out and submit forms online, anytime.
  • Receive your City of Franklin utility bills electronically to reduce your stack of paper bills.
  • Enroll in autopay so you no longer need to remember to manually pay your bills each month. Goodbye late fees!
  • Receive important communications, alerts, and notices from the City of Franklin via email or text.
  • Plus, FrontDesk is mobile-friendly so you can access your account anywhere on any device with an internet connection!
  • More than 55,000 residents are already experiencing the added convenience of FrontDesk across the Midwest, and more than 50,000 transactions have already been completed online!

If you are a City of Franklin customer, sign up for FrontDesk today by going to Click on Create Now to set up your account, and within a few easy steps, your account is complete!

If you’re having trouble setting up your account, online step-by-step instructions are easily accessible to assist you. If you don’t feel comfortable setting up your own account but would like to sign up for autopay, reach out to the City of Franklin at +1 (308) 425-6295, and we will gladly sign you up!